Terms & Conditions

Last updated: May 2026

1. Who we are

Cramatic Limited is a commercial content production company registered in England and Wales. Company No. 17174013. Registered address: Unit 10, Maz Business Park, Manchester, OL8 2JP, UK.

You can reach us at hello@cramatic.com or by phone on 0161 938 3686.

2. Services covered

These terms apply to all services provided by Cramatic Limited, including but not limited to: video production, photography, studio hire, ecommerce content creation, live commerce production, campaign content, editing and post-production, AI-assisted workflows, and email marketing support.

3. Quotes and proposals

All quotes and proposals are valid for 30 days from the date they are issued unless otherwise stated. A quote is not a binding agreement until it has been formally accepted by the client in writing (including email). We reserve the right to amend pricing if the project scope changes after acceptance.

4. Deposits and payment

Our standard payment terms require a 50% deposit before work begins. The remaining balance is due on completion or as outlined in the project proposal. We may pause or delay work if payments are overdue. All invoices are payable within 14 days of issue unless otherwise agreed. We reserve the right to charge interest on overdue payments in line with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Client responsibilities

You are responsible for providing reasonable access to locations, assets, products, brand materials, and any other items required to deliver the project. Timely feedback and approvals are essential. Delays caused by late provision of materials or feedback may affect project timelines and delivery dates.

6. Project timelines

Estimated timelines are provided in good faith but depend on several factors including client feedback, approval turnaround, location availability, asset provision, and third-party dependencies. We will always communicate any changes to expected timelines as early as possible.

7. Revisions

Revisions are limited to the scope agreed in the project proposal. Any revisions beyond the agreed number or scope will be quoted separately and charged in addition to the original project fee. We will always confirm additional costs before proceeding with extra revision work.

8. Cancellations and rescheduling

We require a minimum of 3 working days' notice for cancellations or rescheduling of confirmed shoots or sessions. If insufficient notice is provided, the deposit may be retained to cover costs already incurred including crew booking, equipment hire, and preparation time. Full cancellation after production has commenced may not result in a refund of the deposit.

9. Studio bookings

Studio bookings may be subject to separate terms specific to the studio facility. No-shows or cancellations without adequate notice will be charged at the full booking rate. Please refer to your studio booking confirmation for specific terms relating to your session.

10. Deliverables

Deliverables will be provided as agreed in the project proposal, including format, quantity, and delivery method. Any additional deliverables or formats not specified in the original proposal will be quoted separately.

11. Usage and licensing

Upon receipt of full payment, we grant you a licence to use the delivered content for the purposes agreed in the proposal. Unless explicitly stated otherwise in writing, raw footage, project files, and unused material are not included in the deliverables. Extended usage rights or exclusive licensing arrangements can be discussed and agreed separately.

12. Intellectual property

All intellectual property rights in the work produced remain with Cramatic Limited until full payment has been received. Upon receipt of full payment, we grant you a licence to use the content as agreed. We retain underlying IP rights in our creative processes, techniques, and any pre-existing materials used in the project.

13. Portfolio use

We may use completed work in our portfolio, showreel, social media channels, website, and marketing materials unless you have requested otherwise in writing prior to the start of the project. If confidentiality is required, please let us know before production begins.

14. Third-party costs

Any third-party costs incurred during a project will be communicated and agreed before they are committed. These may include but are not limited to: travel and accommodation, music licensing, stock footage or imagery, talent and model fees, location hire, props, and specialist equipment. Third-party costs are charged separately from our production fees.

15. Marketing performance disclaimer

While we produce high-quality commercial content designed to support your business goals, we do not guarantee specific results including views, engagement, sales, revenue, leads, or return on investment. Content performance depends on many factors outside our control including distribution, audience, platform algorithms, and broader market conditions.

16. Limitation of liability

Our total liability in connection with any project shall not exceed the total value of fees paid or payable for that project. We are not liable for any indirect, consequential, or incidental losses including but not limited to loss of profit, revenue, or anticipated savings. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

17. Force majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, severe weather, government actions, strikes, equipment failure, illness, or pandemic-related restrictions. We will notify you as soon as reasonably possible and work with you to find a suitable alternative arrangement.

18. Confidentiality

We treat all client information, business details, and project materials as confidential unless agreed otherwise. We will not share your information with third parties except where necessary to deliver the project (for example, with crew members or post-production partners). We expect the same courtesy regarding our pricing, processes, and internal materials.

19. Termination

Either party may terminate an agreement by providing written notice. If you terminate a project after work has commenced, payment is due for all work completed to date plus any third-party costs already committed. We reserve the right to terminate an agreement if payments are overdue, if the client is in material breach of these terms, or if the project becomes unworkable due to circumstances beyond reasonable control.

20. Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or any project undertaken shall be subject to the exclusive jurisdiction of the courts of England and Wales.

This page provides general information about how we work. Specific project terms may also be confirmed in a written proposal, invoice, contract or service agreement.